Ringgit88 Privacy Policy – Malaysia Personal Data Protection

1 Information We Collect

To provide ringgit88 services to you effectively and securely, we collect several types of personal information. Below are the types of data we collect and how they are collected:

Information You Provide Directly:

• Registration Data: Full name, email address, phone number, date of birth, residential address, and identity information such as MyKad or passport number.
• KYC Data: Copy of identification document (MyKad, passport), proof of address (utility bill, bank statement) and selfie for identity verification purposes.
• Financial Information: Bank account details, e-wallet numbers (Touch 'n Go, Boost, GrabPay), and deposit and withdrawal transaction records.
• Communications: Any communications you send to our support team via live chat, email or contact form.

Information Collected Automatically:

• Technical Data: IP address, browser type, operating system, screen resolution, language settings, and device information.
• Usage Data: Pages visited, time spent on the platform, games played, bets placed, and interactions with platform features.
• Login Data: Date, time and location of each login session for account security purposes.
• Cookie Data: Information stored via cookies and similar tracking technologies to enhance the user experience.

2 How We Use Your Data

The personal data we collect is used solely for legitimate operational purposes and to enhance your experience on Ringgit88. The table below outlines each data use purpose in detail:

We may also use your data to:

• Comply with legal obligations and the requirements of relevant authorities.
• Conduct statistical analysis and internal research to improve the platform — in a non-personally identifiable format.
• Send relevant marketing communications, subject to your preferences in account settings.
• Support responsible gaming programmes and identify users who may need assistance.

3 Sharing Information with Third Parties

Ringgit88 takes your privacy seriously. We do not sell your personal data to any party. However, there are certain situations where we need to share your information with trusted parties:

• Payment Service Providers: Transaction information is shared with integrated payment processors (such as FPX, DuitNow, and e-wallet providers) solely for the purpose of processing your transactions.
• Game Providers: Minimum necessary data is shared with third-party game providers (such as Pragmatic Play and PG Soft) to enable access to their games.
• Authorities: We will disclose data when required by law, court order, or a legitimate law enforcement authority.
• Fraud Prevention: In cases of suspected fraud, money laundering, or illegal activity, we reserve the right to share necessary information with the relevant authorities.

4 Your Personal Data Security

We implement multiple layers of security to ensure your personal data is always protected. Our technical and organisational security measures include:

• Encryption in Transit: All data transmitted between your device and our servers is protected with 256-bit SSL/TLS encryption. You can verify this by looking at the padlock icon in your browser's address bar.
• Encryption at Rest: Sensitive data such as KYC information and financial details are encrypted when stored in our database.
• Internal Access Control: Only authorised staff with a specific need may access users' personal data. All access is logged and monitored.
• Two-Factor Authentication (2FA): Our internal systems use 2FA for all administrative access, reducing the risk of unauthorized access.
• Regular Security Assessments: We conduct regular security audits and penetration testing to identify and address system vulnerabilities.
• 24/7 Monitoring: Our automated monitoring system tracks platform traffic and activity around the clock to detect any unusual activity.

However, we want you to understand that no security system is completely perfect. We encourage you to also take your own protective measures, such as using a strong password and enabling 2FA on your account.

5 Cookies and Tracking Technologies

Ringgit88 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, gaming sessions, and security. These cookies cannot be disabled.
• Preference Cookies: Store your preferences such as language, display settings, and game preferences for a more personalised experience.
• Analytics Cookies: Help us understand how users interact with our platform — used to improve the overall user experience.
• Security Cookies: Help identify and prevent fraudulent activity and unauthorised access.

You can manage cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the Ringgit88 platform.

6 Your Privacy Rights as a User

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by ringgit88:

• Right to Access: You can request a copy of the personal data we hold about you. Such requests will be processed within 21 business days.
• Right to Rectification: If your data is inaccurate or incomplete, you may request correction through your account settings or by contacting our support.
• Right to Erasure: You can request deletion of your personal data, subject to data retention obligations under applicable law.
• Right to Object to Processing: You can object to the use of your data for direct marketing purposes by updating your communication preferences in your account settings.
• Right to Data Portability: You can request your data in a machine-readable format for transfer to another party.
• Right to Marketing Opt-Out: You can opt out of marketing communications at any time via the unsubscribe link in our emails or through your account settings.

To submit any requests regarding your privacy rights, contact our Data Protection Officer via email at [email protected] or via live chat on the platform.

7 Data Retention Period

Ringgit88 retains your personal data for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for a reasonable period after account closure for customer service purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and tax legal requirements.
• KYC Documents: Retained for the period specified by applicable anti-money laundering (AML) legal requirements.
• Communication Logs: Customer support communication records are kept for 3 years for reference and service improvement.
• Login Data: Security logs are retained for 12 months for fraud detection and account security purposes.

After the retention period expires, your data will be securely deleted or anonymized so that it can no longer be personally linked to you.

8 Children's Privacy

Ringgit88 is a platform dedicated to individuals aged 18 years and above only. We do not knowingly collect or process personal data of children under 18 years of age.

If we discover that personal data of an individual under 18 years of age has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate action to:

• Suspend the relevant account immediately.
• Delete all personal data associated with that individual.
• Refund any real money balance available, subject to verification by a parent or guardian.

If you as a parent or guardian discover that your child has registered at ringgit88, please contact us immediately via live chat or email so we can take appropriate action.

9 Amendments to This Privacy Policy

Ringgit88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new platform features.

When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify all registered members via email and in-platform notifications at least 7 days before changes take effect.
• Display a summary of key changes in the relevant notification for your convenience.

Continued use of the ringgit88 platform after amendments take effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes made, you may close your account and request a withdrawal of your real money balance.

10 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact ringgit88 through the following channels:

We are committed to responding to every privacy-related enquiry seriously and within a reasonable timeframe. Your privacy rights matter to us, and we are always dedicated to managing your data responsibly and transparently.